Terms & Conditions
Last updated: 25 October 2026
Welcome to HOORAIN. These Terms & Conditions explain the conditions for using our website, https://hoorain.com, and purchasing our products.
HOORAIN is owned and operated by AIT GLOBAL LTD., Bangladesh. In these terms, “we,” “us” and “our” refer to AIT GLOBAL LTD. operating as HOORAIN.
1. Using Our Website
You agree to provide accurate information when placing an order or contacting us. You must not use our website for unlawful activities, fraudulent transactions or actions that interfere with its security or operation.
2. Product Information
We aim to provide accurate product descriptions, photographs, prices and availability information.
Product colours may appear slightly different depending on lighting and screen settings. Please review the product description, fabric details, size information and whether an item is stitched or unstitched before ordering.
These possible variations do not affect your rights if a product is faulty or materially different from its description.
3. Prices and Payments
The applicable currency, product price, delivery charge and any additional charges will be displayed before you complete your order.
Available payment methods are shown at checkout. Never share your payment passwords, PINs or verification codes with anyone claiming to represent HOORAIN.
Price changes apply to future orders and do not change an order we have already accepted.
4. Orders and Availability
An order acknowledgement confirms that we have received your request. We will confirm acceptance and availability through our order-processing communications.
If an item becomes unavailable or we identify a material pricing or description error, we will contact you before proceeding. If we cannot fulfil an order for which you have paid, we will arrange the applicable refund.
We may decline orders involving suspected fraud or unlawful activity.
5. Delivery
Delivery coverage, charges and estimated delivery times will be communicated before order confirmation.
Please provide a complete delivery address and an active contact number. If a delivery is delayed, unsuccessful or received damaged, contact us through the Contact Us page so we can investigate and assist.
6. Cancellations, Returns, Exchanges and Refunds
Please contact us promptly if you wish to cancel or change an order. Whether a change is possible depends on its processing and dispatch status.
The return, exchange and refund conditions disclosed before purchase apply to your order, subject to applicable consumer rights. These conditions should explain eligibility, request deadlines, product condition, return delivery costs and refund timing.
If you receive a damaged, faulty or incorrect product, contact us with your order number and a description of the issue. Photographs may help us assess the problem, where reasonably available.
Nothing in these terms excludes your rights under applicable consumer protection law.
7. Website Content
Our branding, original text, designs and other content are owned by or licensed to us. Product photographs and third-party brand materials remain the property of their respective owners.
You may not reproduce or commercially use protected content without the appropriate permission.
8. Privacy
Our Privacy Policy explains how we handle personal information collected through our website and customer communications.
9. Changes to These Terms
We may update these terms when our services or business practices change. Updated terms will be published on this page with a revised date. The terms applicable when an order was accepted will continue to govern that order, except where the law requires otherwise.
10. Governing Law
These terms are governed by the applicable laws of Bangladesh. This does not limit any mandatory consumer rights or complaint options available to you.
11. Company and Contact Information
- Brand Name
- HOORAIN
- Legal Company Name
- AIT GLOBAL LTD.
Registered Address:
172/1, Middle Nondipara (North)
Hafiz Uddin Master Road, Ward No. 74
PS-Khilgaon, Dhaka-1219
Bangladesh
Website: https://hoorain.com
For order enquiries, complaints or questions about these terms, please use the contact details published on our Contact Us page.