Return request
Start with your order details before sending anything back.
Contact Hoorain with the order number and item you would like reviewed. Our team can then confirm eligibility, the return destination and the next step before you dispatch a parcel.
- 01
Send your request
Include your order number, the item name and a clear reason for the request. Photos can be requested where an item arrived damaged or incorrect.
- 02
Wait for return instructions
Do not send the item until client care has confirmed the correct return instructions for your order.
- 03
Keep the item protected
Keep original product components together and package the item carefully. Eligibility can depend on condition and the specific product.
- 04
Review & resolution
Once the return is received and reviewed, Hoorain will confirm the applicable refund, exchange or other resolution for the approved request.
The exact eligibility conditions can vary by product and order. Client care will confirm them for your request so the page does not promise a condition that does not apply to your purchase.
Ready to request a return?