Shipping Policy
At Hoorain, every order is handled with care from the moment you place it until it reaches your doorstep. We are committed to delivering your authentic Pakistani dress safely, quickly, and in perfect condition.
Nationwide Delivery
Across all districts of Bangladesh
Trusted Couriers
Reliable delivery partners
Safe & Secure
Handled with care
On-Time Delivery
Your order, our priority
Delivery Coverage
We Deliver Across Bangladesh
We currently deliver to all districts of Bangladesh through trusted nationwide courier partners. At this time, we do not offer international shipping.
Order Processing
Fast & Reliable Processing
- Orders are processed within 24 hours after confirmation.
- Orders placed on Fridays or public holidays will be processed on the next working day.
- During new launches or special campaigns, processing may take slightly longer.
Estimated Delivery Time
When Will You Receive Your Order?
Delivery times are estimates and may vary due to weather, courier operations, or public holidays.
| Location | Delivery Time |
|---|---|
| Dhaka City | 1 – 2 Working Days |
| Outside Dhaka | 2 – 4 Working Days |
| Remote Areas | 3 – 5 Working Days |
Shipping Charges
Transparent Delivery Charges
Shipping charges are displayed clearly during checkout.
| Location | Shipping Charge |
|---|---|
| Dhaka City | BDT 80 |
| Outside Dhaka | BDT 130 |
Any promotional free shipping campaigns will be announced on our website and social media.
Order Verification
Order Confirmation
To ensure smooth delivery, our customer care team may contact you to verify your order before dispatch. Orders that cannot be verified may be cancelled.
Before Accepting Your Parcel
Check Your Parcel
We encourage every customer to:
- Check the parcel before accepting delivery.
- Report any visible damage immediately to the delivery personnel.
- Contact Hoorain Customer Care if you notice any issues after receiving your order.
- Your satisfaction is important to us.
Failed Delivery Attempts
If We Can’t Reach You
If our courier cannot reach you after multiple delivery attempts or if incorrect shipping information is provided, your order may be returned to Hoorain. Our team will contact you to arrange re-delivery if applicable.
Order Cancellation
Change of Mind?
You may cancel your order before it has been dispatched. Once an order has been handed over to the courier, it can no longer be cancelled.
Need Help?
We’re Here for You
Our Customer Care team is always happy to assist you with any questions about your order, delivery, or shipping.
Contact Us