Privacy Policy

Last updated: 25 October 2026

HOORAIN respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit https://hoorain.com, place an order or communicate with us.

HOORAIN is owned and operated by AIT GLOBAL LTD., Bangladesh, which is responsible for the personal information described in this policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, phone number, email address, billing address and delivery address.
• Order details, selected products, transaction references and payment status.
• Information you provide when requesting support, returns, exchanges or refunds.
• Account information, if you create an account.
• Technical information such as your IP address, browser type, device information and website activity, depending on the tools enabled on our website.

Please do not send us payment passwords, PINs or one-time verification codes.

2. How We Use Your Information

We use personal information to:

• Process orders, payments and deliveries.
• Send order confirmations and service updates.
• Respond to enquiries and resolve complaints.
• Manage returns, exchanges and refunds.
• Maintain transaction records and meet legal obligations.
• Protect our website and customers against fraud and misuse.
• Understand and improve our website and customer experience.
• Send promotional communications where you have opted in or where otherwise permitted by applicable law.

You may unsubscribe from promotional communications using the available unsubscribe option or by contacting us. Essential order communications may still be sent.

3. Sharing Your Information

Where necessary, we share relevant information with service providers supporting our business, such as:

• Delivery and courier companies.
• Payment service providers.
• Website hosting and technology providers.
• Customer support and communication providers.
• Professional advisers or public authorities where legally required.

For example, a courier needs your delivery address and contact number to deliver your order.

4. Payments

Payments made through a third-party payment service are also subject to that provider’s privacy and security practices. The information we receive depends on the payment method and may include transaction references and payment confirmation.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential functions, such as shopping carts, login sessions and saved preferences.

If we enable optional analytics or advertising tools, we will provide information about them and request consent where required. You can manage cookies through your browser and any cookie controls available on our website. Blocking essential cookies may affect certain functions.

6. Information Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. However, no website, storage system or internet transmission can be guaranteed completely secure.

7. How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, legal requirements and dispute resolution.

Information should be securely deleted or anonymised when it is no longer needed.

8. Your Choices and Requests

You may contact us to request access to or correction of your information, request deletion, or raise concerns about how it is used.

We will assess requests under applicable law. Some information may need to be retained for legal, accounting or unresolved transaction purposes. We may verify your identity before responding.

9. International Processing

Some technology providers may store or process information outside Bangladesh. Where this occurs, we will take steps appropriate to applicable legal requirements to protect the information.

10. External Links

Our website may contain links to third-party websites or social media platforms. Their handling of personal information is governed by their own privacy policies.

11. Changes to This Policy

We may update this policy to reflect changes in our services, technology or legal obligations. The latest version will appear on this page with an updated date. We will provide additional notice where required.

12. Contact Us

For privacy questions or requests, please use the contact details published on our Contact Us page or write to:

Website: https://hoorain.com